Kate called Comcast at 10:30 this morning to change the phone #, and they told her it was fine because they hadn't tried to call us yet; it was pretty near the 10 end of the 10 to 2 window they gave us. Now they're saying they called at 12:15, and there was no answer, so they cancelled the ticket.
Well, the guy called the # on the ticket -- the wrong #.
This is fine with them.
We have to reschedule.
Now, I ask you, even if it's too much to ask that they verify the # on the account before calling, shouldn't they call more than once or give us a chance to call back?? I mean, what if I were on another call or in the bathroom? What if (and I'm told this can happen) the guy dialed wrong?
How can you run a business with such a ridiculous, all-or-nothing approach? How are you going to make me wait around for 4 hours and then give me ONE phone call?
This angers me.
Kate rescheduled for tomorrow. No one call me between 2 and 6; I don't want to risk it. I guess I won't have any fluids before 6 tomorrow, either. Just in case.