So, the girl gave me very detailed instructions on how to obtain the IP address because she wanted to ... well, do something from where she is to find out something about what it's like here or something, I guess.
Then she sends me this:
woohoo! after 105 pings, I got 0% loss (I was getting up to 10% before) average ping time 20ms and max 47ms (that's not bad... I would get some that were as high as 2300ms before) But it's perfect now! Yay!!!