In other AT&T news, here's the cover sheet from yesterday's fax:
About two months ago, I received a long-distance bill for a phone number at which I have not lived in over two years; that number was never in my name, and it is a Western Pennsylvania number, while I now live in Southern New Jersey. After spending hours on hold and speaking to several different people, the fraudulent account was cancelled, and I was told that I would not receive any further bills.
I just received another overdue bill for the same account. The amount is significantly lower than the last bill, which proves that the first cancellation must have gone through, but I am shocked and amazed that AT&T has allowed someone to open a long-distance account on this number in my name yet again!
Last night, I spoke with a woman who identified herself as Nina. She was very difficult to understand, but that is another matter entirely. She directed me to this fax number, so as per her instructions, I am faxing you a copy of the most recent bill. Hopefully the time I am wasting at work to do so will resolve this matter with a greater degree of finality than my past efforts.
This is not acceptable. I implore you to take whatever steps are necessary to prevent this from happening in the future. I do not have an AT&T long-distance account, and I never will. (Please do not ask me to enroll in one again. I realize this request is probably included at the end of every call center employee's telephone script, but given the situation, I find it inappropriate and unnecessarily frustrating.) There is no cynthtastic at [the Pittsburgh #], and the cynthtastic at [my address], NJ has a NEW JERSEY phone number without ANY long-distance service.
If any further action is required on my part, please feel free to contact me at home at [my home number].
I think I made myself clear, don't you? momtastic and chans_mcgans will be proud; I think I sound like them in this letter.